At Letashops.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may proceed in accordance with our refund and return policy below:

Refund Policy:

In cases where you are not satisfied with your purchase, you may return the product within 30 days of receipt and receive a full refund. The following are the circumstances in which the product must be returned:

If the product is faulty or defective,

If your order is incorrect or incomplete,

If the product does not match the description or is not what you expected.

Return Procedure:

If you wish to return the product, please contact our customer service at [email protected]. An authorized person will be assigned to evaluate your return request and get back to you.

Pack and send the product to be returned in its original packaging. The product to be returned must be undamaged and unused.

Once your return request has been approved, your refund will be processed as soon as possible once we receive your product. Your payment will be credited back to your bank account or the payment method you used, depending on your bank’s processing time.

Non-Returnable Products:

For hygiene reasons, opened or used personal care products, underwear, health products and software products cannot be returned.

Products exceeding the return period will not be accepted.

Exchange:

If you would like to exchange your product, please contact our customer service. An authorized person will be assigned to evaluate your exchange request and assist you.

For Questions:

If you have any questions or concerns, please contact our customer service at [email protected]. We will be happy to assist you.

This policy applies to purchases you make through Letashops.com.

Love and best regards,

Letashops.com Team